Taking the HEAT – PediaCast CME 016
Emotionally-charged interactions with patients and families are a common challenge for healthcare providers. Shawn Chambers, patient relations coordinator for emergency medicine at Nationwide Children’s, stops by the PediaCast Studio to talk about Taking the HEAT. We explore communication strategies, de-escalation techniques, setting boundaries and managing expectations—important skills for the delivery of compassionate and satisfying care. We hope you can join us!
CME CREDIT FOR THIS ACTIVITY HAS EXPIRED
Taking the HEAT
De-Escalating Emotionally-Charged Situations
HCAHPS Survey (online)
HCAHPS Survey (PDF)
Hospital Quality Compare (HCAHPS Survey Results)
Verbal Judo: The Gentle Art of Persuasion
Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
Guidelines for De-Escalating Crisis (Ohio Commission on Dispute Resolution)
Taking the HEAT (FD4Me Online Module)
This online activity will identify and explore issues related to medical education and faculty development in pediatric primary care and subspecialty settings.
Primary care physicians, pediatric subspecialists and other healthcare professionals involved in medical education and other academic activities should participate in this activity.
At the end of this activity, participants should be able to:
- Recognize an emotionally-charged clinical encounter and employ the HEAT model of de-escalation.
- Establish and communicate boundaries with patients and families.
- Identify and use additional communication tools: paraphrasing, insult deflection, stepping back, altercasting and anticipatory fantasy.
- Describe the emotional wake created by highly-charged interactions and formulate an engagement strategy that promotes positive outcomes.
No one in a position to control content has any relationships with commercial interests.
Nationwide Children’s has not received any commercial support for this activity.
ESTIMATED TIME TO COMPLETE
DATE OF ORIGINAL RELEASE
June 29, 2016
June 29, 2019
CME CREDIT AND PROVIDER INFORMATION
Nationwide Children’s Hospital is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
Nationwide Children’s Hospital designates this enduring material for a maximum of 1.0 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
The ACCME requires CME providers to maintain records of attendance for 6 years after participation.
Currently, there is no fee to obtain Category 1 CME Credit from this activity.
Please contact the Nationwide Children’s CME Office with any questions:
Nationwide Children’s Hospital
Education Department, CME Office
700 Children’s Drive
Columbus, OH 43205